Have questions? STAT Health has answers.
- Your Visit
- Insurance & Billing
What to bring
Here’s what you should bring with you:
- Valid Photo ID or driver’s license
- Insurance Information
- Payment for co-pay or self-pay fee
- List of any medications, allergies, or past surgeries
If you are a new patient or have not been to STAT Health in the past 12 months, please complete the Registration & Medical History forms prior to your arrival.
What to expect
When you arrive, we’ll ask you to sign in at one of our kiosks. Enter your cell phone number and we’ll send you a link to view your estimated wait time and real-time updates on how quickly you’ll be seen. We will ask you to provide the items listed above and may ask you to complete additional information, based upon the reason for your visit.
Your wait time will be based on the number of patients being treated before you. Due to the nature of urgent care, at times we will prioritize patients based on how severe their condition is. Patients may therefore not always be treated in order of arrival or check-in.
After check-in, our staff will bring you into a private exam room where they will check your vital signs and go over your medical history. When the provider sees you, they will listen to your concerns, perform an examination, and go over your treatment plan with you. If you require any further treatment or testing, your provider will advise you on your options.
After your visit, the staff will review your treatment plan and provide you with a summary of your visit and discharge instructions. They will escort you to the check-out desk where you will be asked to sign out and acknowledge receipt of your paperwork. If you have not done so already, you will also be asked to pay your co-payment or self-pay fee
STAT Health’s dedicated After Care department will call to follow up and answer any questions you may have about your visit. At STAT Health, we are committed to meeting your needs even after your visit ends, which is why our team provides the following services:
- Answering your questions
- Relaying lab and radiology results
- Generating pre-approvals/prior authorizations (including diagnostic imaging services, medication, and more)
- Assisting with specialist appointments
Children under 18
Children under the age of 18 must be accompanied by a parent or legal guardian. Any other accompanying adult must have a written consent authorizing treatment, signed by the parent or legal guardian.
Please feel free to contact your nearest STAT Health location and we will be sure to get you the answers you need fast!
When should I visit an emergency room instead of STAT Health?
You should go straight to the emergency room if you believe you are experiencing a life-threatening condition such as chest pain, trouble breathing, seizures, sudden inability to speak, see, walk or move, passing out (fainting), severe broken bone (bone pushing through skin), poisoning or overdose of drug or alcohol, and suicidal thoughts.
Please call 911 if you are experiencing an emergency.
What sets STAT Health apart from other urgent care centers?
Our dedicated team of highly trained emergency medicine providers have decades of emergency medicine experience which helps to ensure accurate and efficient medical care for you and your family. Our staff is here for you 7 days a week to make sure that when you or your loved one are sick, you receive a thorough evaluation, usually in under an hour. We currently have 11 convenient locations (and we’re still growing!) so that you don’t have to travel too far to feel better quick! Our offices offer a clean and relaxing atmosphere, which allows for you and your family to feel less stressed than in an emergency room or in an over crowded doctor’s office. Come visit us at STAT Health for any non-life-threatening medical need that you might have, we’re here to provide you with the medical care you need and deserve.
What are the qualifications of the STAT Health Urgent Care medical staff?
Each STAT Health location is staffed with a highly trained and experienced healthcare team of Board Certified Emergency Medicine Physicians, Physician Assistants, and/or Nurse Practitioners. We deliver exceptional care and a personal touch to adults and kids in need of treatment for non-life-threatening conditions. Each member of our team has trained at some of the top hospitals in the country and have extensive emergency medicine experience.
What is a Board Certified Physician?
Board Certified physicians voluntarily meet additional standards that go above and beyond basic licensing to become a doctor. Becoming Board Certified represents a physician’s exceptional expertise in a particular medical specialty.
At STAT Health, you can always be seen by a Board Certified Emergency Medicine physician.
If I already have a primary care provider, can STAT Health still treat me?
Absolutely! STAT Health is designed to complement your primary care provider. STAT Health delivers high quality care when your primary care provider is unavailable or for services that your primary care provider may not treat, such as rapid on-site testing, blood work, and X-Ray.
At your request, we will even send a clinical summary of your visit at STAT Health to your primary care provider.
What information do I need to bring with me to be seen by a provider?
Each patient will need to bring a valid photo ID and insurance card (if applicable). You may be asked to fill out a brief registration form so we can get you set up in our system, and then be seen by a provider.
Does STAT Health treat children?
Yes, we do. In fact, our providers are all highly qualified and experienced in treating children ages 3 months and older. Most providers at STAT Health are parents themselves, so we truly understand your concerns. We promise to care for your child as we do our own, so you can trust that your child’s health is in good hands.
Do I need to make an appointment?
Nope. Just walk in!
How long will my visit take?
Our goal at STAT Health is to treat and discharge patients within an hour. Most patient visits meet that goal, however, the length of your visit will vary depending on whether tests, X-Rays or procedures are needed.
We understand that your time is valuable, which is why we now offer the option to “Check in Now”. This will provide you with your estimated wait time and up to the minute status updates throughout each stage of you visit.
What does it mean to “check in now”?
To help our patients, we have implemented a new online system that allows you to see estimated wait times, receive real-time updates, and check in prior to leaving your home.
Please note, while we make every effort to meet our estimated wait times, this is not an appointment. Due to the nature of urgent care, at times we will prioritize patients based upon how severe their condition is. Therefore, patients may not always be treated in order of arrival or check in.
Insurance & Billing
Do you accept my insurance?
While we accept most major commercial insurance and Medicare, insurance plans change rapidly and it is best to contact the staff at your local STAT Health to see if we participate with your plan.
If I do not have my insurance card with me, can I still be seen?
Yes, if you have a photo ID and your member ID number, our staff can verify your information through your insurance provider’s website.
What if I do not have insurance or my insurance is not accepted at STAT Health?
For those patients who do not have insurance coverage or whose insurance is not-in-network, STAT Health offers an affordable payment policy based on the services required for your visit. Please contact us for further details.
If I do not have my photo ID with me, can I still be seen?
In order to be seen at STAT Health, you will need to show proof of identity.
When do I pay for treatment?
Payment is expected at the time of treatment. We accept most major credit cards, checks, and cash.
How much will my copay be?
To answer this question, we’ll need to see your insurance card and verify with your carrier. We recommend that you call the member service number on the back of your insurance card to ask about coverage and copayment fees for urgent care visits.
If I have an outstanding balance after my visit, how do I pay my bill?
Bill payments can be made online by clicking our bill pay link, sending a check in with your statement, or by calling our billing department at 631-635-5900.
What is a vaccine?
A vaccine is a product that provides immunity against one or several diseases. Vaccines can be administered through needle injection, by mouth, or by aerosol. Unlike most medications, which treat or cure diseases, vaccines prevent them.
A vaccination, commonly referred to as an immunization, is the actual injection of a killed or weakened organism that produces immunity in the body against that organism.
Why are vaccines important?
Vaccines are one of the most convenient and safest preventative care measures available to protect you from harmful diseases. After getting vaccinated, you develop immunity to that disease, without having to get the disease first. Vaccines are especially important for children, as their immunes systems are not fully developed and they are more vulnerable to serious diseases.
You may not realize that you need vaccines throughout your life. Adults should keep their vaccinations up to date because immunity from childhood vaccines can wear off over time. As an adult, you are also at risk for different and potentially life-threatening diseases.